We want you to be satisfied with your purchase! If you’re not happy with a product, here’s what you need to know:
Overview
MICROSOLV is committed to customer satisfaction and will consider returns of eligible products that meet the conditions outlined in this policy. To ensure efficient processing and proper product evaluation, all returns must be authorized before merchandise is returned.
Products returned without prior authorization may be refused or delayed in processing.
Return Eligibility
Most standard catalog products may be eligible for return when all of the following conditions are met:
- Product is unopened
- Product is unused
- Product remains in original condition
- Product is suitable for resale
- Return request is submitted within 10 days of receipt
Products that do not meet these requirements may not qualify for credit, exchange, or return approval.
Return Authorization Requirements
Prior to returning any merchandise, customers must contact Customer Service and obtain return authorization.
Return authorization helps ensure:
- Proper product identification
- Eligibility verification
- Efficient processing
- Accurate credit handling
Customers should not ship products back until authorization has been issued.
Shipping Responsibilities
Customers are responsible for all transportation expenses associated with approved returns.
This includes:
- Return freight charges
- Duties and taxes, when applicable
- Customs fees, when applicable
- Other related shipping expenses
Original shipping charges are non-refundable unless otherwise authorized by MICROSOLV.
Non-Returnable Products
Certain products cannot be accepted for return because of customization requirements, regulatory considerations, or product integrity concerns.
Examples include:
- Custom-manufactured products
- Custom-cut tubing
- Special Order Items
- Software products
- Calibration kits
- Clearance items
- Final sale products
These products are considered non-returnable once shipped unless otherwise required by applicable law or approved by MICROSOLV management.
Product Condition Requirements
Returned products must be received in a condition suitable for evaluation and resale when applicable.
Products may be rejected if they exhibit:
- Opened packaging
- Evidence of use
- Missing components
- Product damage
- Label alterations
- Contamination
Inspection may be required before credit or exchange is approved.
Return Evaluation
Upon receipt, authorized returns may be evaluated to verify:
- Product condition
- Return eligibility
- Compliance with this policy
- Accuracy of the return request
Approval of a return authorization does not guarantee that credit will be issued if the returned product does not satisfy the stated requirements.
Customer Service Assistance
Questions regarding eligibility, return procedures, product condition requirements, or return authorization requests should be directed to Customer Service before initiating a return.
Key Takeaways
- Return authorization is required before returning products.
- Most standard catalog products may be returned if unopened, unused, and suitable for resale.
- Return requests must be made within 10 days of receipt.
- Customers are responsible for return shipping and related charges.
- Custom products, Special Order Items, software, calibration kits, and clearance products are generally non-returnable.
- Returned products are subject to inspection before credit or exchange is approved.
Additional Resources
For return procedures, order policies, customer support information, and purchase assistance, view: