Overview
MICROSOLV provides technical support and customer assistance for chromatography products, laboratory supplies, qualification kits, application support, troubleshooting, and general product information.
Phone Support
Customer Service representatives are available to assist with:
- Product questions
- Technical support requests
- Ordering assistance
- Product selection guidance
- General customer service inquiries
Contact Information
Phone: 1-732-380-8900
Hours:
- Monday through Friday
- 9:00 AM to 5:30 PM Eastern Time
Direct communication is often the fastest method for resolving urgent questions or obtaining immediate assistance.
Email Support
Email communication is useful when:
- Providing application details
- Requesting technical documentation
- Submitting product questions
- Requesting follow-up assistance
- Sharing troubleshooting information
Technical specialists review submitted inquiries and respond with appropriate guidance and recommendations.
Types of Support Available
Support is available for a wide range of topics, including:
- HPLC columns and accessories
- Autosampler vials and consumables
- Qualification products
- Sample preparation products
- Chromatography troubleshooting
- Method development assistance
- Product specifications
- Ordering information
Providing detailed information about your application, instrument, and conditions can help expedite technical support responses.
Key Takeaways
- Additional assistance is available by phone or email.
- Customer Service can help with technical and product-related questions.
- Phone support is available Monday through Friday during normal business hours.
- Email support is available for detailed technical inquiries and documentation requests.
- Technical support is available for chromatography products, applications, troubleshooting, and product selection.